Empowering people with SMI to flourish by finding purpose and a sense of belonging in the community
Follow the journey of a member through Vanna Health.
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Meet George
George* is referred to Vanna Connect by his Medicaid health plan.
• Proud grandfather of four
• From West Philadelphia
• Diagnosed with schizoaffective disorder and diabetes
After experiencing discriminatory treatment in the healthcare system, George has lost trust in doctors. He has stopped taking his medications and hasn’t sought treatment for a diabetic ulcer on his foot.
George’s journey with Vanna won’t be just about getting healthy. With Vanna, George can start to rebuild trust, receive steady support, and reconnect with his sense of purpose and community.
* Not an actual member
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First, our team assigns a Vanna Coach named Tanya
Vanna uses our proprietary matching algorithm to identify the best coach for George based on the following data:
Extensive clinical experience and member preferences
Demographic data
Utilization patterns from claims data
Historical coach performance data
Tanya reaches out to George
Tanya visits George at the transitional housing facility where he currently resides. She coordinates several visits until he feels comfortable sharing more about his interests and personal goals.
She incorporates this information into a personalized action plan that can support George in achieving his goals.
• Get permanent housing near his grandchildren
• More quality time with his family: taking his grandchildren to the zoo
Tanya invites George to begin visiting a clubhouse in his neighborhood
Tanya is guided by Vanna’s care management platform, which suggests key engagement strategies.
She invites George to a nearby clubhouse, where he joins the kitchen unit, preparing meals for the clubhouse community. He sees how much fellow clubhouse members enjoy his meals, and he begins to feel a strong sense of purpose.
Tanya encourages George to join a pod support group through Vanna
George connects with others in the Vanna community who have faced similar challenges. He feels supported and understood, and enjoys being able to support others and participate in social activities together.
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With Vanna’s support, George achieves his goal of permanent housing
As George builds confidence in his work at the clubhouse, Tanya encourages him to apply to a Supported Housing Program.
Through the program, George is able to secure an apartment near his grandchildren.
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Vanna helps George receive integrated healthcare - allowing him to achieve his goal of quality time with his family
Tanya helps George to see how healthcare is critical to achieving his goal of spending more time with his family.
He receives a long-acting injectable antipsychotic medication for his schizoaffective disorder, as well as treatment for his foot ulcer caused by diabetes. This prevents his condition from worsening into needing amputation.
Soon, George feels healthy enough to take his family to the zoo.
Compare the outcomes
